Any resident with a valid EID and a bank account in their name can enroll in AGMetalX.
It is not mandatory to upload your Dubai document; however, you may be prompted to do so if you wish to purchase gold and silver.
KYC is needed so AGMetalX can verify your identity, comply with regulations, and protect your account from fraud and misuse. By confirming who you are, KYC helps prevent unauthorized access to your digital gold and silver and reduces risks like money laundering or impersonation. This makes your AGMetalX account more secure and allows you to buy and sell gold and silver with greater confidence.
No, you cannot have a joint account for AGMetalX.
AGMetalX offers free storage for up to one year, after which we reserve the right to charge a yearly nominal fee for the storage of your gold and silver, which shall be notified from time to time.
Yes, the gold and silver associated with the accumulations credited to your account are held in safe custody with a secure custodian, who stores and safeguards your digital gold and silver on your behalf. Your gold and silver balance in the AGMetalX Wallet is fully allocated, reflecting the metal securely held for you at all times.
AGMetalX has partnered with Brink’s, a secure custodian and global leader in vault services, to safely store and protect your digital gold and silver.
AGMetalX offers 24 Karat Gold of 9999 purity (99.99% pure).
The benchmark price is the average Spot Gold and Silver price in Dubai.
It will be the best competitive price in the market.
The minimum amount of purchase is AED 10. There is no limit on the maximum amount as long as KYC requirements are complied with.
You can access your metal holding statement anytime through your AGMetalX Wallet. After every purchase or sale, your updated gold and silver balance is instantly reflected in your AGMetalX Wallet, allowing you to track your holdings in real time.
You may write to us at support@agmetalx.com.
If you would like to change your registered mobile number on AGMetalX, you will need to submit your KYC details to our customer care email at support@agmetalx.com, and we will update you.
It reflects instantly in your AGMetalX Wallet. In case you are unable to view your gold and silver credit, then you will need to contact our customer care team at support@agmetalx.com, and we will resolve your issue.
